Shipping Information
| City | Metro | Regional |
|---|---|---|
| VIC | 3-5 Business Days | 3-6 Business Days |
| NSW | 3-6 Business Days | 3-7 Business Days |
| QLD | 4-7 Business Days | 4-9 Business Days |
| SA | 3-6 Business Days | 4-8 Business Days |
| WA | 5-8 Business Days | 7-12 Business Days |
| NT | 8-13 Business Days | 8-14 Business Days |
| TAS | 4-8 Business Days | 4-9 Business Days |
| ACT | 3-5 Business Days | 4-6 Business Days |
FAQ
Where is my order coming from and who is sending it?
All products are in stock and ready to ship from our Melbourne warehouse. We use a variety of couriers depending on the size, weight, and location of the order. We can not guarantee that we will use a specific courier for your order.
Please note all our deliveries are to your front door/ground floor only. If this is going to be an issue for you please contact us before placing an order.
When will my order be dispatched?
Cooper & Co. will process and dispatch your order the following business day. Once your order has been dispatched you will receive a shipping confirmation email along with your tracking number.
I have my tracking number but there has been no update?
Once we have handed your order to the designated courier there can be a delay between the next step of your order being processed through their facilities, in some cases this can take up to 5 business days and we cannot provide updates on tracking until the courier has scanned your order into their depot.
Once your order has been scanned into the courier's depot you should now be able to follow the rest of the journey through their tracking portals.
There have been no updates on my tracking number?
In a worst-case scenario if there is no update to your order tracking please contact hello@cooperandco.com.au with your:
Name & Order Number (COO)
How long should I expect to wait for my order to be delivered?
Please note that delivery usually takes 3-14 business days after the order has been dispatched, depending on the region (please refer to the table above for a more accurate timeframe). This is only an estimate, and in certain situations it may take longer.
Please expect delays during peak periods such as Public Holidays, EOFY, Black Friday & Boxing Day.
If you have received your order and require further assistance, please see our Return/Refund Policy via the link below.
While we take great care to ensure your order is packed securely and dispatched with trusted delivery partners, we are not responsible for any damage caused by courier services during transit or upon delivery. Once your order has left our warehouse, the handling and delivery process is managed by the courier.
Our responsibility is limited only to the products purchased directly from our store. We do not accept liability or provide compensation for any damage to other items, property, or belongings at the delivery address that are not part of your order.
Track Your Order
| Courier | Tracking Page |
|---|---|
| Allied Express | Click Here for Tracking |
| Aramex | Click Here for Tracking |
| Australia Post | Click Here for Tracking |
| Couriers Please | Click Here for Tracking |
| Designer Transport | Click Here for Tracking |
| Hunters Express | Click Here for Tracking |
| TNT | Click Here for Tracking |
| To My Door | Click Here for Tracking |
Please Note: You will need to copy the tracking number you have been emailed and enter this into the selected link. Tracking links are external and may occasionally change. If a link does not work, please contact the courier directly or reach out to our customer support for assistance.
